Terms of Sale

Kotsu subscription

Version 1.5. Last updated: 7 September 2026

This is a translation provided for your convenience. The French version is the reference text and prevails in the event of any discrepancy. This does not affect the mandatory consumer protections available to you under the law of your country of residence.

These terms govern the subscription that makers take out with Kotsu. They supplement our Terms of Use, which govern use of the service, and our Privacy policy.

They concern only the relationship between you and Kotsu. The commissions you place or receive on the service are governed by your own terms and by the contract you enter into with your client. Kotsu is not a party to it.

1. The seller

Anis Rahimi, sole trader (entrepreneur individuel, EI) 173 rue de Courcelles, 75017 Paris, France SIREN 980 419 956, Paris Trade and Companies Register (RCS Paris) 980 419 956 Email: contact@kotsu.shop Telephone: +33 7 56 83 69 88

VAT not applicable, article 293 B of the French General Tax Code.

2. What you are buying

The Kotsu subscription gives you access to a tool for managing your craft business and to a public maker page, for the term you subscribe to.

The subscription carries no guarantee of results. We do not guarantee any number of visitors, any number of commission requests, or any revenue. Kotsu is a tool, not a promise of customers.

The features of each plan are described on our pricing page, which forms an integral part of these terms.

3. The plans and their prices

Prices are shown in euros and excluding tax (VAT not applicable, article 293 B of the French General Tax Code). If the rules of your country impose a tax on this service, that tax may be added to the displayed price and you will be informed of it before payment.

The annual subscription works out at ten monthly payments, so two months free.

The Pro plan includes promoted placement in the directory: a tie-break between workshops of comparable merit, capped at a published margin and flagged on the card of every result concerned, as described on the ranking transparency page. It changes neither the merit score, nor reviews, nor the conditions under which a listing appears.

3.1 The Trial plan

Trial is free until you accept your first commission on Kotsu. There is no time limit, and no card is required to use it.

You have all the features you need to get set up: your maker page, your listings, receiving commission requests, build tracking. Advanced customisation options are reserved for the paid plans.

On the day you accept your first commission placed through Kotsu, we ask you to choose between Studio and Pro. Nothing is charged until you choose, and the commission request stays pending while you decide. What you have built on Trial is kept.

3.2 The founder offer

The founder offer covers 50 places, granted by Kotsu to the makers it invites. It is not open to sign-up and is not allocated on a first-come basis.

The offer runs on the Pro plan. When you accept your first commission, instead of starting to pay:

• Three months free
• Then twelve months at 9 € per month
• Then the standard price of the Pro plan

Once the offer has run its course, you can switch to another plan at any time, under the conditions of article 9.

You keep the "Founder" badge permanently, whatever your plan and however long your subscription lasts.

This offer is personal and non-transferable. It is limited to fifty places: a place is consumed the moment the invited maker activates the offer, and a consumed place is never released, even if the subscription later ends. If you withdraw from the contract or cancel during the offer, you have thirty days from the effective end of your subscription to pick it back up at the reduced price, the offer's schedule continuing to run during the interruption. After that period, the offer ends permanently and the reduced price cannot be recovered. The "Founder" badge remains yours in all cases. It cannot be combined with any other discount.

3.3 Price changes

We may change our prices. You are told by email at least thirty days before the new price takes effect.

The new price applies from your next billing date. If it does not suit you, you can cancel before that date at no cost.

4. Subscribing

You subscribe online from your account by choosing a plan and a billing frequency, then entering your payment details.

Before you confirm, a summary shows you the plan you have chosen, the price, the billing frequency and the date of the first charge. Confirming the order constitutes acceptance of these terms and creates an obligation to pay.

You then receive a confirmation by email.

5. Payment

Payment is made by card through Stripe, our payment provider. We never have access to your full card details.

Payment is taken when you subscribe, then automatically on each billing date, monthly or annual depending on the frequency you have chosen, until cancellation.

An invoice is made available in your account on each billing date.

If a payment fails

We let you know, and we retry the payment several times over a period of fifteen days. If the situation is not resolved within that period, access to the paid features is suspended, though none of your data is deleted: your page reverts to the free level and your configuration is kept. You get all your options back as soon as it is resolved.

If you are a trader, any late payment automatically triggers penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus ten points, together with a fixed indemnity of 40 euros for recovery costs.

6. Term and renewal

The subscription is entered into for the period you choose, monthly or annual, and renews automatically on each billing date, until cancellation.

If you have taken out an annual subscription and you are a consumer or a non-professional, we inform you of the possibility of not renewing your contract at the earliest three months and at the latest one month before the cancellation deadline, in accordance with article L215-1 of the French Consumer Code (Code de la consommation). If we fail to provide that information, you may cancel free of charge at any time from the renewal date, and the amounts charged after that date are refunded to you within thirty days.

In accordance with article L215-4 of the same code, articles L215-1 to L215-3 are reproduced in an annex to these terms.

7. Your right of withdrawal

This section applies if you are a consumer or a non-professional.

You have fourteen days from the date you subscribe to withdraw, without having to give reasons and without penalty.

How to exercise it

The simplest way: use the "Withdraw from the contract" function in your subscription settings. It is free, available throughout the period, and you immediately receive a dated acknowledgement of receipt.

You can also write to us at contact@kotsu.shop, in any terms that unambiguously express your decision to withdraw, or use the model withdrawal form.

If the service has started before the end of the period

By subscribing, you expressly ask us to begin performing the service immediately, without waiting for the fourteen-day period to expire.

In that case, if you withdraw, you remain liable for an amount in proportion to the service supplied up to the point when you communicated your decision. The balance is refunded to you within fourteen days of your request, using the same means of payment.

If you are a trader

The right of withdrawal provided for by the French Consumer Code (Code de la consommation) does not apply to contracts entered into by a trader for the purposes of its business. You may nevertheless cancel at any time under the conditions set out in article 8.

8. Cancelling

You can cancel at any time, in a few clicks, without having to call or write to us.

The "Cancel your subscription" function is in your subscription settings. It takes you to a summary page, then you confirm. You receive an acknowledgement of receipt stating the effective date.

What happens next

• Your subscription remains active until the end of the period already paid for. No pro rata refund is made for the current period, except in the event of withdrawal or a breach on our part.
• At the end of that period, your account reverts to the free level.
• Your configuration is kept in full. Your page, your listings, your templates, your commissions and your reviews remain in the database. The options reserved for the paid plans simply stop being displayed. If you subscribe again later, everything comes back just as you left it.
• Your ongoing commissions are not affected: the contract between you and your client exists independently of Kotsu.

Cancellation by Kotsu

We may cancel your subscription in the event of a breach of the Terms of Use, under the conditions and with the notice periods set out there. If we cancel without any breach on your part, we refund you the unused part of your subscription.

9. Changing plan

You can change plan at any time from your account.

• If you move up to a higher plan, the change is immediate and you are charged the difference pro rata for the remaining period.
• If you move down to a lower plan, the change takes effect on the next billing date. Your configuration is kept, as stated in article 8.

10. Legal guarantee

If you are a consumer, you benefit from the legal guarantee of conformity provided for in articles L224-25-12 and following of the French Consumer Code (Code de la consommation) for digital services.

We undertake to supply a service that conforms to its description and to correct any lack of conformity reported to us. If there is a defect that we fail to correct within a reasonable time, you can obtain a price reduction or the termination of the contract.

For any request on this basis: contact@kotsu.shop.

11. Our liability

We undertake to supply the service with care and diligence. This is a best efforts obligation (obligation de moyens).

We are not liable for:

• Interruptions attributable to our technical providers, your connection or an event of force majeure
• The content you publish or the commissions you accept
• Disputes between you and your clients
• Loss of revenue, custom or opportunity

If you are a trader, our total liability is limited to the amounts you have paid us over the last twelve months.

None of these limitations applies where the law prohibits it, in particular in the event of gross negligence or wilful misconduct, or to consumers in respect of personal injury.

12. Complaints

For any complaint, write to us at contact@kotsu.shop. We acknowledge receipt within forty-eight working hours and we do our best to reply within fifteen days.

If the dispute persists, you remain free to bring the matter before the competent court.

13. Changes to these terms

We may change these terms. You are told at least fifteen days before they take effect, by email or by a notification in the service, and you can cancel during that period if they do not suit you.

This notice period does not apply where the change results from a legal obligation or is intended to address a security or fraud risk.

14. Governing law

These terms are governed by French law.

If you are a consumer, you keep the benefit of any more protective mandatory provisions under the law of your country of residence, and you can bring proceedings before the courts of your place of residence.

If you are a trader, any dispute falls within the exclusive jurisdiction of the courts of Paris.

Annex: articles reproduced

The articles below are reproduced from the French Consumer Code (Code de la consommation). The official French text is the only authentic version and prevails; this translation is provided for information only.

Reproduction required by article L215-4 of the French Consumer Code (Code de la consommation).

Article L215-1

For service contracts concluded for a fixed term with an automatic renewal clause, the trader supplying the services informs the consumer in writing, by dedicated personal letter or email, at the earliest three months and at the latest one month before the end of the period allowing the renewal to be rejected, of the possibility of not renewing the contract that the consumer concluded with an automatic renewal clause. That information, given in clear and comprehensible terms, states, in a prominent box, the cancellation deadline.

Where that information has not been sent to the consumer in accordance with the first paragraph, the consumer may bring the contract to an end free of charge, at any time from the renewal date. Advance payments made after the last renewal date or, in the case of open-ended contracts, after the date on which the initial fixed-term contract was converted, are in that case refunded within thirty days from the date of cancellation, after deduction of the sums corresponding, up to that date, to performance of the contract. Failing refund under the conditions set out above, the sums due bear interest at the statutory rate.

Article L215-2

The provisions of this chapter do not apply to operators of drinking water and wastewater services. They are without prejudice to those which legally subject certain contracts to specific rules as regards consumer information.

Article L215-3

The provisions of this chapter also apply to contracts concluded between traders and non-professionals.